What currency are your prices listed in?
Our prices are listed in Barbados dollars.
What payment methods do you accept?
We currently accept cash on delivery.
Is there a minimum order amount?
Yes, the minimum order amount is $20bds.
How long will it take for my order to arrive?
This will depend on the number of orders to be processed. Orders are processed in the order in which they are received and may take 1-3 business days to process.
When will my order arrive?
Our main delivery days are Mondays and Thursdays. Deliveries will take place between 9:30am – 4:00pm weather permitting. Given that orders take 1-3 business days to process, orders placed on Thursdays, Fridays and over the weekend should be out for delivery on Mondays and orders placed on Monday – Wednesday should be out for delivery on Thursdays.
What do I do if i accidentally placed an order or forgot to enter all details?
You may send an email to essentialoptions.bb@gmail.com with the order number and we will cancel the order. Once cancelled, the items will become available again for you to place a new order if you desire to do so.
Do you accept returns?
If the item is in the original packaging and unopened you may request a refund and return. Items may only be returned within 3 business days of being delivered. Please contact customer service at essentialoptions.bb@gmail.com to request a refund. For other problems with your ordered item, please contact customer service where each scenario will be assessed on a case by case basis.